• December 17th, 2012

Turn your CX into a competitive advantage

Comments Off on Turn your CX into a competitive advantage Customer Experience Management

Do you consider your end-to-end CX to be a competitive advantage? Customer experience (CX) comes in all flavours. A...

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  • November 1st, 2012

Stressed spelled backwards is Desserts – Hilton Doubletree

Comments Off on Stressed spelled backwards is Desserts – Hilton Doubletree Customer Experience Management CX Journey Mapping

Stressed spelled backwards is Desserts – Hilton Doubletree As a CX professional I make “mapping my customer journey” a...

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  • October 30th, 2012

London CXPA Networking Event 30th October– Focus on CX Mapping

Comments Off on London CXPA Networking Event 30th October– Focus on CX Mapping CX Journey Mapping Touchpoint Dashboard

London CXPA Networking Event – Focus on CX Mapping Our 4th London CXPA Networking Event was kindly hosted by...

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  • September 21st, 2012

CXPA London Networking event – Virgin Media

Comments Off on CXPA London Networking event – Virgin Media Customer Experience Management Net Promoter Score®

  London CXPA Networking Event – Virgin Media “At our 3rd London CXPA Networking Event, we were privileged to...

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  • July 15th, 2012

3 special powers of Superpromoters

Comments Off on 3 special powers of Superpromoters CX Journey Mapping Net Promoter Score®

So what makes a superpromoter so special? June 15, 2012 – European Net Promoter Conference, London Rijn Vogelaar, author...

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  • June 18th, 2012

Keeping your Promoters sweet

Comments Off on Keeping your Promoters sweet Net Promoter Score®

June 18, 2012 – European Net Promoter Conference, London Achieving a successful Net Promoter implementation is like a marriage....

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  • May 24th, 2012

United Airlines broke the wrong guitar

Comments Off on United Airlines broke the wrong guitar Customer Experience Management

    It was a pleasure to meet up with Dave Carroll at ECEW and share the stage for a...

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  • April 28th, 2012

Create a WoW moment for your customers

Comments Off on Create a WoW moment for your customers Customer Experience Management

One of the few advantages about being a frequent traveller, is using your airmiles and hotel loyalty card points...

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  • March 8th, 2012

1st London CXPA Networking event

Comments Off on 1st London CXPA Networking event Customer Experience Management

CXPA Kick-off Networking event – 7th March 2012 We got off to a great start this week with over...

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  • July 29th, 2011

Xperience Associates Joins CXPA

Comments Off on Xperience Associates Joins CXPA Customer Experience Management

Xperience Associates Joins CXPA July 29th, 2011 Xperience Associates Joins Customer Experience Professionals Association As Founding Corporate Member Xperience...

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