CX Journey Mapping | Xperience Associates

Does your Customer eXperience stand out?

The one thing your competitors will struggle to copy is your customer experience. More organizations are now starting to take an end2end view of...

Only 28 days to ECEW 2013 14th -16th May

I’m looking forward to catching up with fellow CX professionals at European Customer Experience World. This year it will be held at the Grange...

13 tips to create your customer experience game plan in 2013 (part one)

Customer Emotions Customer Experience Management CX Journey Mapping Touchpoint Dashboard

13 tips to create your CX game plan in 2013 (Part One) Whether you are a large corporation or a smaller enterprise, you’ll need...

Stressed spelled backwards is Desserts – Hilton Doubletree

Customer Experience Management CX Journey Mapping

Stressed spelled backwards is Desserts – Hilton Doubletree As a CX professional I make “mapping my customer journey” a habit, whenever I fly and...

London CXPA Networking Event 30th October– Focus on CX Mapping

CX Journey Mapping Touchpoint Dashboard

London CXPA Networking Event – Focus on CX Mapping Our 4th London CXPA Networking Event was kindly hosted by Microsoft near Victoria, which was...

3 special powers of Superpromoters

CX Journey Mapping Net Promoter Score®

So what makes a superpromoter so special? June 15, 2012 – European Net Promoter Conference, London Rijn Vogelaar, author of “The Superpromoter” shared the...