The one thing your competitors will struggle to copy is your customer experience. More organizations are now starting to take an end2end view of...
I’m looking forward to catching up with fellow CX professionals at European Customer Experience World. This year it will be held at the Grange...
13 tips to create your CX game plan in 2013 (Part One) Whether you are a large corporation or a smaller enterprise, you’ll need...
Stressed spelled backwards is Desserts – Hilton Doubletree As a CX professional I make “mapping my customer journey” a habit, whenever I fly and...
London CXPA Networking Event – Focus on CX Mapping Our 4th London CXPA Networking Event was kindly hosted by Microsoft near Victoria, which was...
So what makes a superpromoter so special? June 15, 2012 – European Net Promoter Conference, London Rijn Vogelaar, author of “The Superpromoter” shared the...