Over 300 CX professionals are expected at the annual EMEA Net Promoter Conference in London this week.
Whether you are a CX professional or NPS advocate, take the opportunity to see how leading companies have embraced the Net Promoter disciplines to help differentiate their brand experience.
It’s always an action packed 2-day programme with case studies and a chance to share experiences. The line up of keynote speakers, including:
Martha Rogers– Founding Partner, Peppers & Rogers Group
Mike Brandt– Group Vice President, ABB Ltd
Andrey Litvinov – SVP, Head of Marketing, Life Financial Group
Fred Reichheld – Author, The Ultimate Question 2.0, Bain Fellow
Xperience Associates will be lending a hand with the Track sessions and blogging again this year. On day 1 you can from three track sessions
– Missionize Your Net Promoter Program
– Weave Customer Experience into
– Catalyze Growth with Net Promoter
And on day 2 you can from four track sessions
– Take Action on Your Feedback
– Sowing Net Promoter Seeds for Long-term Growth
– Rise Above the Crowd
– Create Change with Net Promoter
Why not take a colleague with you and there are discounts for larger groups.
For more information go to the web site http://conference.netpromoter.com/index.html
See you there!
Alan Woollam, CXO Xperience Associates