The one thing your competitors will struggle to copy is your customer experience.
More organizations are now starting to take an end2end view of their customer journey to indentify where they can provide a differentiated customer experience. This approach goes beyond just delivering great service.
However many companies will struggle to obtain a complete view through customer eyes, using traditional methods. Smart practitioners are turning to a new breed of customer journey mapping techniques such as CX Mapping using Touchpoint dashboard.
This structured approach and online application enables much greater collaborate amongst remote colleagues. What used to take months can be achieved in days.
Perhaps its time to take a fresh look at your end-2-end Customer eXperience. You can find out more about CX Mapping and Touchpoint Dashboard go to: http://xperienceasso.wpengine.com/our-services/touchpoint-dashboard/
If you are interested in signing up for a free trial, contact firstname.lastname@example.org