I’m looking forward to catching up with fellow CX professionals at European Customer Experience World. This year it will be held at the Grange Tower Bridge in London.

Why attend ECEW 2013?

Whether you are a customer experience professional, brand manager or anyone who wants to learn more. Take the opportunity to see how leading companies have embraced CX disciplines to differentiate their brands.

It’s always an action packed 2 day conference agenda that will equip you with the latest trends, case studies, and proven methods from experts who are willing to share.

Keynote presentations from the CEO of first direct, the MD of John Lewis, and other major brands such as Sony, John LewisMarks and SpencerAmerican ExpressLEGO and many more – all with the their reports on the latest developments in Customer Experience;

Xperience Associates will be lending a hand with the Track sessions. This year you can choose between two track sessions on both afternoons of ECEW. Delegates can select  track sessions with topics span the entire customer experience ecosystem including;

  • Implementing a customer centric culture
  • The role Voice of the customer plays in informing your customer strategy
  • Use of big data to personalise your experiences
  • Brand experience design
  • Employee Engagement
  • Systems Thinking

Whether your interest is around Big Data, Employee Engagement, Brand Positioning, Voice of the Customer, NPS or Service Experience, there is content specific to your needs.

Why not take a colleague with you and there are discounts for larger groups. For more information go to the ECEW web site http://www.ecew.co.uk/ecew/index.html

See you there!

Alan Woollam, CXO Xperience Associates

@AlanWoollam