CX Assessment™

Taking stock now will help you advance in 2013 

 

Xperience Associates can help you take stock of what is already in place and identify ways to accelerate your customer experience initiatives.

We offer an initial consultation without any obligation. During this session we will discuss your priorities and listen to any challenges you are facing. Together we can establish how we can work together to deliver the best outcomes for your business.

 

If you ask us to conduct an assessment, we immerse ourselves in your world and review several CX competencies. Some of the areas that we typically explore include:

  • %How you listen to your customers & take action
  • %Obstacles or perceived challenges that are holding your people back
  • %Governance structures & methods for driving CX transformation
  • %Tools to define measure and improve your customer experience
  • %Identify opportunities to make immediate improvements

Every assessment is different. We make practical recommendations and provide you with greater clarity about how to move forward. If you would like to know more about a CX Assessment, or discuss any Customer experience challenges get in touch or call us on +44 1189811467 today.