Client references
Aviva
Xperience Associates reviewed our current customer programs and introduced new guidelines that raised the level of consistency across Europe.
Xperience Associates go beyond the theory and go the extra mile. They provided practical advice and hands on support to our country champions and helped them solve challenges unique to their local markets.
We intend to continue working with Xperience Associates to further develop our customer loyalty practices within our European markets.
Nick Pierson, Director Customer & Brand, Aviva Europe
Nokia
Xperience Associates introduced Voice of the Customer best practices compatible with Nokia culture that helped shape the development of our quality strategy and cross business improvement initiatives.
Bill Davidson, Director Quality, Nokia
Shell
We engaged Xperience Associates to lead the vendor selection and roll out of a B2B Order-to-Cash customer experience survey within the US, Europe, Latin America and Asia. Xperience Associates brought a different approach using their experience gained in other industries. The introduction of Order-to-Cash councils further sharpened our customer focus. The cross-functional teams identified improvement opportunities and most important operational savings.
Our Order-to-Cash customer journey has further galvanized internal functions, and customer touch-point owners towards delivering a world-class customer experience.
Andrew Chong, Global Customer Service Assurance, Shell International
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Get in touch
Tel.
+44 (0)118 9811467
Email.
enquiry@xperience-associates.com