Over the past 15 years, we’ve had the pleasure of working with many international brands to co-create and deliver successful CX programmes in very diverse market sectors.
It is great to have Xperience Associates as a very practical extension to the team, who can complement our existing skills.
Helen Flood, Head of Customer Experience
Xperience Associates introduced Voice of the Customer best practices compatible with Nokia culture that helped shape the development of our quality strategy and cross-business improvement initiatives.
Bill Davidson, Director Quality, Nokia
We chose Xperience Associates to lead our end-2-end Global Customer Experience programme. The creation of Customer councils with membership drawn from every Business Unit and operational function further sharpened our customer focus and made real improvements to our B2B customer experience.
Andrew Chong – Global Customer Assurance.
Xperience Associates has added significant value to Cognita through leadership of our stakeholder feedback platforms. Alan Woollam led the design and execution of our Voice of Student & Voice of Employee feedback processes with schools in ten countries. This was complex and required careful stakeholder engagement. Alan continually improves the experience and integrity of the process.
Simon Camby, Director of Education.
Xperience Associates go the extra mile. They provided practical guidance to our country CX champions & helped them solve challenges unique to their local markets. Xperience Associates reviewed our customer programs and introduced new methods that raised the level of consistency across Europe. We will continue working with Xperience Associates to further develop our practices.
Nick Pierson – Director of Customer & Brand
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