Measuring & transforming customer experience with B2B contractors in the manufacturing sector.
The Business Challenge
Kingspan today is a €4.6bn revenue group with five main business streams across 166 manufacturing sites in over 70 countries. Kingspan engaged Xperience associates to co-create a new customer experience initiative and help a strategic cultural shift across the group, from “operational” excellence towards “Customer” excellence.
The CX Solution
The multi-year engagement drew upon our CX services
The Results & Benefits
“It is great to have Xperience Associates as a very practical extension to the team, who can complement our existing skills.”
Helen Flood, Head of Customer Experience