Measuring & transforming customer experience with B2B contractors in the manufacturing sector.
The Business Challenge
Kingspan today is a €4.6bn revenue group with five main business streams across 166 manufacturing sites in over 70 countries. Kingspan engaged Xperience associates to co-create a new customer experience initiative and help a strategic cultural shift across the group, from “operational” excellence towards “Customer” excellence.
The CX Solution
The multi-year engagement drew upon our CX services
The Results & Benefits
“It is great to have Xperience Associates as a very practical extension to the team, who can complement our existing skills.”
Helen Flood, Head of Customer Experience
Want to learn more?
To talk about harnessing the benefits of our CX services get in touch.
Email | email@example.com Web | www.xperience-associates.com